Refund Policy

Last Updated: 05/11/2024

At Mehta Associate, we strive to provide the highest quality of digital marketing services to our clients. However, we understand that there may be circumstances under which a client might request a refund. This Refund Policy outlines our procedures regarding such requests.

1. General Policy

All services offered by Mehta Associate are designed to provide value and meet client expectations. However, if you are unsatisfied with our services for any reason, we encourage you to reach out to us within 30 days of service delivery. We are committed to addressing your concerns and finding a suitable resolution.

2. Refund Conditions

Refunds may be requested under the following conditions:

  • Service Delivery Issues: If we fail to deliver the services as outlined in our agreement or proposal, you may be eligible for a refund. We require evidence of the service delivery issue to process your request.
  • Performance Guarantee: If your marketing campaign does not meet the agreed-upon performance metrics, we may offer a partial or full refund depending on the severity of the issue. Specific metrics and conditions will be defined in your service agreement.
  • Cancellation Policy: If you decide to cancel your service contract within 7 days of signing, you may be eligible for a full refund, provided that no services have been rendered.

3. Non-Refundable Services

Please note that the following services are non-refundable:

  • Services that have already been completed or delivered.
  • Fees for third-party tools or platforms that we use on your behalf.
  • Any services rendered beyond the initial agreement or proposal.

4. Refund Request Process

To request a refund, please follow these steps:

  1. Contact Us: Email us at info@mehtaassociate.in with your refund request, including your name, contact information, and details of the service in question.
  2. Provide Documentation: Attach any relevant documentation, such as invoices, service agreements, or communication that supports your request.
  3. Review Period: We will review your request within 14 business days. If approved, your refund will be processed, and you will receive a confirmation email.

5. Refund Method

Refunds will be issued using the same payment method you used for the initial transaction. Please allow 7-10 business days for the refund to appear in your account.

6. Contact Information

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us:

7. Policy Changes

Mehta Associate reserves the right to modify this refund policy at any time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services following any changes constitutes your acceptance of the updated policy.